# BIG Wall Décor > BIG Wall Décor knowledge base – help articles and documentation. ## GENERAL - [What is BIG Wall Décor's Frame and Print made out of? How is it similar to or different from canvas?](https://bigwalldecor.kustomer.help/en_us/what-materials-are-used-for-the-prints-ryeEfEuBc.md): We call it ArtFab, a premium fabric that’s coated specially for a high definition print. ArtFab does not scratch, tear or fade like canvas or posters. ... - [How do you read the dimensions of the artwork?](https://bigwalldecor.kustomer.help/en_us/how-do-you-read-the-dimensions-of-the-artwork-SyTZ7VOSq.md): The orientation of our artwork shown in the feature image indicates how you should read the dimensions. - [How do I create a custom print with my own image?](https://bigwalldecor.kustomer.help/en_us/can-i-order-a-print-with-my-own-image-S1lZ4VOSq.md): Yes, we offer custom printing. You can upload, edit and purchase custom prints here . - [Do the prints come framed?](https://bigwalldecor.kustomer.help/en_us/do-the-prints-come-framed-H1UtENdr9.md): The prints arrive disassembled and require a small amount of assembly with a simple allen key and corner connectors.Here is a video showing the process: - [Is it possible to purchase an extra frame?](https://bigwalldecor.kustomer.help/en_us/is-it-possible-to-purchase-an-extra-frame-BJrYK4_Sc.md): Yes, you can purchase an extra frame or lightbox here . - [Do you have any coupons available?](https://bigwalldecor.kustomer.help/en_us/do-you-have-any-coupons-available-BkcWqNuBc.md): Yes, since you asked you can use coupon code: FAQ20 for 20% off your next purchase! - [Is there assembly required?](https://bigwalldecor.kustomer.help/en_us/is-there-assembly-required-HyTCfptSc.md): The prints arrive disassembled and require a small amount of assembly with a simple allen key and corner connectors.Here is a video showing the process: - [Do you allow Order Adjustments?](https://bigwalldecor.kustomer.help/en_us/order-adjustments-BJ2I_Tro5.md): Unfortunately we are not able to adjust the items in your order once it has been placed. Let us know if you need to make any adjustments and we will cancel y... - [Can I purchase a BIG Wall Décor gift card?](https://bigwalldecor.kustomer.help/en_us/can-i-purchase-a-big-wall-d-cor-gift-card-H1i9bh_2.md): Absolutely here is a link to purchase a gift card - [How do I find my Wishlist Products that I have favorited?](https://bigwalldecor.kustomer.help/en_us/how-do-i-find-my-wishlist-products-that-i-have-favorited-r1WDfnuW2.md): When shopping on a phone or mobile device rotate your phone horizontally to access your favorited prints by clicking on the heart in the upper right corner of - [How can I filter the artwork selections?](https://bigwalldecor.kustomer.help/en_us/how-can-i-filter-the-artwork-selections-BJ7bN2Ob2.md): Please select the filter option on the top left of your screen If using a mobile device please rotate your phone horizontally to access this option - [When will my order ship?](https://bigwalldecor.kustomer.help/en_us/when-will-my-order-ship-rJ1qHEOrq.md): Orders are shipped within 5-7business days. Shipping times vary based on location, for orders in the US you can expect your package to arrive within 7-... - [Do you offer custom sizing?](https://bigwalldecor.kustomer.help/en_us/do-you-offer-custom-sizing-B1MR7Bg4n.md): We - [What currency is shown on your site?](https://bigwalldecor.kustomer.help/en_us/what-currency-is-shown-SkCvuOBi3.md): All of our productsn - [Do you provide acrylic sheets with your art prints?](https://bigwalldecor.kustomer.help/en_us/do-you-provide-acrylic-S1s6uLc2h.md): No, we don't provide Plexiglass with our orders. Due to the durability of the fabric, it does not need any additional covering. - [How can I return my order?](https://bigwalldecor.kustomer.help/en_us/how-can-i-return-my-order-B1XgcYt5a.md): T - [How do I store my prints that I am not using?](https://bigwalldecor.kustomer.help/en_us/how-do-i-store-my-prints-that-i-am-not-using-HyzkDQbsp.md): We recommend storing your prints in a cool dry place This can be by hanging up in a closet in a storage tote or folded up in a cabinet - [How do you remove the print from the frame?](https://bigwalldecor.kustomer.help/en_us/how-do-you-remove-the-print-from-the-frame-ry5yNpMop.md): To remove your ArtFab print from the frame take your artwork off the wall and press firmly on the back of your print near a corner This should release the si - [Where is my refund?](https://bigwalldecor.kustomer.help/en_us/where-is-my-refund-SypwQx2sa.md): Once we receivbe a return - [How do I purchase a new print only for my Infinity Frame I already purchased?](https://bigwalldecor.kustomer.help/en_us/how-do-i-purchase-a-print-only-Hk1z2x2sT.md): When you are ready to order your replacement print please select the following when adding to the cart Type Print Only Media ArtFab fo - [Will your frames work with my own fabric?](https://bigwalldecor.kustomer.help/en_us/will-your-frames-work-with-my-own-fabric-S1JvAe3oT.md): Unfor - [How do I hang my large Stickablez print?](https://bigwalldecor.kustomer.help/en_us/how-do-i-hang-my-large-stickablez-print-rJjSDjh4R.md): Hanging your Stickablez print made easy. ## RETURNS & EXCHANGES - [What is the return policy for BIG Wall Décor frames and prints?](https://bigwalldecor.kustomer.help/en_us/what-is-your-return-policy-ryQuuV_Hc.md): We offer a 30 day money back guarantee if you are not happy with your purchase. Simply package and return the product to us undamaged within 30 days of the s... - [My order arrived damaged.](https://bigwalldecor.kustomer.help/en_us/my-order-arrived-damaged-SkCPAhKrc.md): We are so sorry to hear your order arrived damaged. Please send us your order details along with a photo of the damage to info@bigwalldecor.com and we wi... - [Can I exchange my items?](https://bigwalldecor.kustomer.help/en_us/can-i-exchange-my-order-rJcxHHlVh.md): Unfortunately we do not offer exchanges at this time If you have any questions about this please reach out our customer service team would be happy to help - [How can I return my order?](https://bigwalldecor.kustomer.help/en_us/how-can-i-return-my-order-B1XgcYt5a.md): T - [Where is my refund?](https://bigwalldecor.kustomer.help/en_us/where-is-my-refund-SypwQx2sa.md): Once we receivbe a return - [How do I purchase a new print only for my Infinity Frame I already purchased?](https://bigwalldecor.kustomer.help/en_us/how-do-i-purchase-a-print-only-Hk1z2x2sT.md): When you are ready to order your replacement print please select the following when adding to the cart Type Print Only Media ArtFab fo - [Custom Print Returns](https://bigwalldecor.kustomer.help/en_us/custom-print-returns-SkH2gsIuA.md): Any ## ASSEMBLY - [How do I hang my new Infinity Frame Artwork?](https://bigwalldecor.kustomer.help/en_us/how-do-i-hang-my-artwork-HyeXF4ur9.md): We supply a wall hanging bracket that works for most applications. How you secure it to the wall will depend on your wall material. (plaster, drywall, brick,... - [Can I use command strips to hang my BIG Wall Décor?](https://bigwalldecor.kustomer.help/en_us/can-i-use-command-stips-to-hang-my-artwork-SJHrKEuS5.md): It is your responsibility to ensure that you are properly using command strips rated for the weight of your artwork. We are not liable for any fallen artwork... - [Do you provide acrylic sheets with your art prints?](https://bigwalldecor.kustomer.help/en_us/do-you-provide-acrylic-S1s6uLc2h.md): No, we don't provide Plexiglass with our orders. Due to the durability of the fabric, it does not need any additional covering. - [How do you remove the print from the frame?](https://bigwalldecor.kustomer.help/en_us/how-do-you-remove-the-print-from-the-frame-ry5yNpMop.md): To remove your ArtFab print from the frame take your artwork off the wall and press firmly on the back of your print near a corner This should release the si - [How do I hang my large Stickablez print?](https://bigwalldecor.kustomer.help/en_us/how-do-i-hang-my-large-stickablez-print-rJjSDjh4R.md): Hanging your Stickablez print made easy. - [Is there assembly required?](https://bigwalldecor.kustomer.help/en_us/is-there-assembly-required-HyTCfptSc.md): The prints arrive disassembled and require a small amount of assembly with a simple allen key and corner connectors.Here is a video showing the process: ## CUSTOM - [How do I purchase a custom print?](https://bigwalldecor.kustomer.help/en_us/how-do-i-purchase-a-custom-print-r1IuaHdHc.md): Simply upload your file, choose the size and frame style. Use the crop tool to zoom and rotate the image to your liking and complete the purchase. Our in hou... - [What are the requirements for a custom print?](https://bigwalldecor.kustomer.help/en_us/what-are-the-requirements-for-a-custom-print-H1uRH_S5.md): We accept artwork in multiple formats: .jpg, .png, .pdf, .tiff, .psd, and .eps. To ensure the highest quality of custom images with the best resolution and c... - [Can you check and see if my custom image file will work?](https://bigwalldecor.kustomer.help/en_us/can-you-check-and-see-if-my-custom-image-file-will-work-HyTJtsOZ3.md): We would love to take a look at your file and check to see if it will enlarge and print well However due to the large number of custom prints ordered our sma - [I am trying to order a custom print, but I'm getting an error that the file is too large, what do I do?](https://bigwalldecor.kustomer.help/en_us/i-am-trying-to-order-a-custom-print-but-i-m-getting-an-error-that-the-file-is-too-large-what-do-i-do-rJ6Jy3uW3.md): Our custom uploader has a file size limit of 2 GB This is large enough for most photos taken with a smartphone Occasionally highquality images are too - [Do you offer custom sizing?](https://bigwalldecor.kustomer.help/en_us/do-you-offer-custom-sizing-B1MR7Bg4n.md): We - [Will your frames work with my own fabric?](https://bigwalldecor.kustomer.help/en_us/will-your-frames-work-with-my-own-fabric-S1JvAe3oT.md): Unfor - [I am trying to order a custom print, but I'm getting an error that the file is too small, what do I do?](https://bigwalldecor.kustomer.help/en_us/i-am-trying-to-order-a-custom-print-but-i-m-getting-an-error-that-the-file-is-too-small-what-do-i-do-H1fWolNuC.md): We are sorry about this - [Custom Print Returns](https://bigwalldecor.kustomer.help/en_us/custom-print-returns-SkH2gsIuA.md): Any ## SHIPPING - [When will my order ship?](https://bigwalldecor.kustomer.help/en_us/when-will-my-order-ship-rJ1qHEOrq.md): Orders are shipped within 5-7business days. Shipping times vary based on location, for orders in the US you can expect your package to arrive within 7-... - [What carrier do you use for shipping?](https://bigwalldecor.kustomer.help/en_us/what-carrier-do-you-use-for-shipping-H1ilwN_S5.md): All of our orders ship via FedEx, depending on the size of your order it may arrive in two separate packages. - [Are you able to ship to a PO BOX?](https://bigwalldecor.kustomer.help/en_us/are-you-able-to-ship-to-a-po-box-H1YPNurc.md): Due to the size of our product we are unfortunately unable to ship to PO boxes. - [What currency is shown on your site?](https://bigwalldecor.kustomer.help/en_us/what-currency-is-shown-SkCvuOBi3.md): All of our productsn ## PRODUCT CARE - [Can ArtFab prints or Stickablez be hung outdoors?](https://bigwalldecor.kustomer.help/en_us/can-the-prints-be-hung-outdoors-Hksy54_B9.md): No, unfortunately our artwork is not rated for outdoor use. - [How do I clean my print?](https://bigwalldecor.kustomer.help/en_us/how-do-i-clean-my-print-HJmVVUOB5.md): First wipe the print clean with a damp cloth. If more is required ArtFab prints can be machine washed in cold water on a delicate cycle. Once the wash is com... - [How do I get wrinkles out of my ArtFab print?](https://bigwalldecor.kustomer.help/en_us/how-do-i-get-wrinkles-out-of-the-print-HJbrL_rq.md): Sometimes the print can get wrinkled in shipping or storage. Once the print is inserted into the frame and stretched taught the wrinkles should come out with... - [How do I store my prints that I am not using?](https://bigwalldecor.kustomer.help/en_us/how-do-i-store-my-prints-that-i-am-not-using-HyzkDQbsp.md): We recommend storing your prints in a cool dry place This can be by hanging up in a closet in a storage tote or folded up in a cabinet - [How do you remove the print from the frame?](https://bigwalldecor.kustomer.help/en_us/how-do-you-remove-the-print-from-the-frame-ry5yNpMop.md): To remove your ArtFab print from the frame take your artwork off the wall and press firmly on the back of your print near a corner This should release the si ## PARTNERSHIPS - [Who do I contact for press inquiries?](https://bigwalldecor.kustomer.help/en_us/who-do-i-contact-for-press-inquiries-SkmEcVdB5.md): Contact us with more details and your email will be forwarded to the best person. - [Can I become an artist on BIG?](https://bigwalldecor.kustomer.help/en_us/can-i-become-an-artist-on-big-SJ8B38urc.md): If you are interested in becoming a BIG artist, please send us your digital porfolio and instagram handle. Our team will review all submissions and will cont... - [Do you have an Interior Design Program?](https://bigwalldecor.kustomer.help/en_us/do-you-have-an-interior-design-program-rk6EeZNdC.md): Yes We do - [Do you have an Affiliate Program?](https://bigwalldecor.kustomer.help/en_us/do-you-have-an-affiliate-program-HyegFZNOC.md): Yes we do offer an Interior Design Program Find more details on it HERE and reach out to us via THIS CONTACT FORM if you are interested or have q ## ISSUES - [My ArtFab print is loose in the frame, what do I do?](https://bigwalldecor.kustomer.help/en_us/what-do-i-do-if-my-print-is-loose-in-the-frame-rkBVd2KB9.md): If your print seems loose in the frame double check and make sure that the fabric is inserted correctly. You should not be able to see any of the clear silic... - [I received the wrong item.](https://bigwalldecor.kustomer.help/en_us/what-do-i-do-if-i-receive-the-wrong-item-HkHJ16YS9.md): We are so sorry that you received the wrong item. Please contact us with your order details along with a photo of the incorrect item that you received an... - [My order shows as delivered but I haven't received it.](https://bigwalldecor.kustomer.help/en_us/my-order-shows-as-delivered-but-i-haven-t-received-it-rkSMxTKBq.md): We are so sorry you are having this issue. Please contact us with your order details and we will be happy to assist you. - [My frame isn't sitting against the wall correctly.](https://bigwalldecor.kustomer.help/en_us/my-frame-isn-t-sitting-against-the-wall-correctly-ByxJzTFS5.md): We are sorry to hear you are having this issue. Sometimes when the corner brackets are tightened too much it can cause a little bowing in the frame. Try loos... - [My order arrived damaged.](https://bigwalldecor.kustomer.help/en_us/my-order-arrived-damaged-SkCPAhKrc.md): We are so sorry to hear your order arrived damaged. Please send us your order details along with a photo of the damage to info@bigwalldecor.com and we wi... - [The color of my print doesn’t look exactly the same as online, what can I do?](https://bigwalldecor.kustomer.help/en_us/the-color-of-my-print-doesn-t-look-exactly-the-same-as-online-what-can-i-do-rJ5noOWn.md): We try to display the color of the print in real life as accurately as possible online However the variation in phone screens sometimes results in a slight co - [How do I find my Wishlist Products that I have favorited?](https://bigwalldecor.kustomer.help/en_us/how-do-i-find-my-wishlist-products-that-i-have-favorited-r1WDfnuW2.md): When shopping on a phone or mobile device rotate your phone horizontally to access your favorited prints by clicking on the heart in the upper right corner of - [How can I return my order?](https://bigwalldecor.kustomer.help/en_us/how-can-i-return-my-order-B1XgcYt5a.md): T - [How do you remove the print from the frame?](https://bigwalldecor.kustomer.help/en_us/how-do-you-remove-the-print-from-the-frame-ry5yNpMop.md): To remove your ArtFab print from the frame take your artwork off the wall and press firmly on the back of your print near a corner This should release the si - [Where is my refund?](https://bigwalldecor.kustomer.help/en_us/where-is-my-refund-SypwQx2sa.md): Once we receivbe a return - [I am trying to order a custom print, but I'm getting an error that the file is too small, what do I do?](https://bigwalldecor.kustomer.help/en_us/i-am-trying-to-order-a-custom-print-but-i-m-getting-an-error-that-the-file-is-too-small-what-do-i-do-H1fWolNuC.md): We are sorry about this ## STICKABLEZ - [What surfaces can Stickablez be applied to?](https://bigwalldecor.kustomer.help/en_us/what-surfaces-can-stickablez-be-applied-to-BkzVPI9f0.md): We recommend smooth wall surfaces for optimal installation If your wall has a soft texture the product will still work but the texture may show through the pr - [How easy are Stickablez to remove?](https://bigwalldecor.kustomer.help/en_us/how-easy-are-stickablez-to-remove-BJ0_vLqGC.md): ur peel and stick prints are crafted to be both removable and reusable granting you flexibility and convenience Here are some steps for removal Gentle P - [Will Stickablez leave any residue when they are removed?](https://bigwalldecor.kustomer.help/en_us/will-stickablez-leave-any-residue-when-they-are-removed-r1Rgo89MA.md): Its crucial to understand that the ease of removal may vary depending on several factors specific to your environment Here are a few points to bear in mind - [Can Stickablez be repositioned after application, and if so, how many times?](https://bigwalldecor.kustomer.help/en_us/can-stickablez-be-repositioned-after-application-and-if-so-how-many-times-BkSfoUqfC.md): Yes our peel and stick prints can be repositioned after application but its recommended to do so only a few times Repositioning the decals frequently may re - [Can Stickablez be installed on a freshly painted surface?](https://bigwalldecor.kustomer.help/en_us/can-stickablez-be-installed-on-a-freshly-painted-surface-S1uNoIqMC.md): We recommend waiting a minimum of 3 weeks for the paint to fully cure before applying a peel and stick print - [How do I prepare my wall before applying Stickablez?](https://bigwalldecor.kustomer.help/en_us/how-do-i-prepare-my-wall-before-applying-stickablez-BJELsIcMR.md): Before applying our product to your wall its essential to prepare the surface properly Here are the steps to follow Clean the Wall Start by cleaning t - [Can Stickablez be used in bathrooms where humidity is higher?](https://bigwalldecor.kustomer.help/en_us/can-stickablez-be-used-in-bathrooms-where-humidity-is-higher-SJhjjI5fA.md): Absolutely Our peel and stick prints are an excellent choice for bathrooms Its performance isnt affected by humidity or steam However its essential to n - [Can I create a custom Stickablez with my own artwork or photographs?](https://bigwalldecor.kustomer.help/en_us/can-i-create-a-custom-stickablez-with-my-own-artwork-or-photographs-rkvTiIqfC.md): Yes we allow the option to print your own custom images on stickablez material Simply upload your image and choose from the available size options Unfortunat - [What is your return policy on Stickablez?](https://bigwalldecor.kustomer.help/en_us/what-is-your-return-policy-on-stickablez-ByrWhUcG0.md): If youre not satisfied with your order you can return it for a full refund Please be aware that we can only accept returns for decals in their original unus - [Are Stickablez safe to use in children’s rooms or nurseries?](https://bigwalldecor.kustomer.help/en_us/are-stickablez-safe-to-use-in-children-s-rooms-or-nurseries-HylQhL5G0.md): Yes our product is safe for use in a childs room or nursery Its designed with materials that meet safety standards ensuring it poses no harm to children - [Can Stickablez be applied over wallpaper?](https://bigwalldecor.kustomer.help/en_us/can-stickablez-be-applied-over-wallpaper-or-only-on-painted-surfaces-SJFE3L5GR.md): While our decals can be used on wallpaper their effectiveness varies depending on the type of wallpaper you have Textured Wallpaper Decals typically adh - [What happens if a Stickablez gets creased or folded during application?](https://bigwalldecor.kustomer.help/en_us/what-happens-if-a-stickablez-gets-creased-or-folded-during-application-r188hU5zC.md): Creases or folds can create air pockets between the decal and the wall leading to uneven application and potential peeling Additionally creases or folds may - [How do I hang my large Stickablez print?](https://bigwalldecor.kustomer.help/en_us/how-do-i-hang-my-large-stickablez-print-rJjSDjh4R.md): Hanging your Stickablez print made easy.